How do I get a branded email address for someone on my team?
- Email us at support@freshdesk.premiumservicebrands.com and include the names and personal email addresses for those individuals you would like to add.
How and where do I access FranConnect?
- The website for FranConnect is: https://premiumservicebrands.franconnect.net/fc. Your username should be your first name, then a period, and then your last name. There are no spaces in between any of them.
- For example: if your name is John Doe, your username would be john.doe
How do I sign into FranConnect the first time?
- After signing in for the first time, the system may ask you to reset your password to one of your own choosing. If so, it will ask you to enter an OTP. This “one-time password” is not listed in this email, but will be sent separately directly from FranConnect, also in an email. Please check your spam folder for it if it does not appear in your email inbox.
Who do I contact about ____ ?
- For accounting inquiries, email accountsreceivable@premiumservicebrands.com
- For software support, email support@premiumservicebrands.freshdesk.com
- Help desks are staffed from 8:30AM to 5:00PM Monday through Friday, within that timeframe requests will be handled as soon as possible.
What platform do we use for e-learning and training?
- You will receive your LearnUpon login and more details about the learning portion of OXP during the kickoff session at the end of Week 1 - Onboarding. You will be enrolled in your courses on a daily basis throughout the learning portion so that everyone in your cohort progresses on the same schedule and in coordination with the live, interactive webinars hosted by your coaches and other instructors.
Where can I get a training certificate to submit for my funding?
- Send a message to learning@premiumservicebrands.com with this request. We will prepare a training certificate to meet your funding requirements.
What should I bring to the office for Live Week?
- Business casual - Dress professionally and comfortably for sitting in a classroom 8 hours a day.
- Laptop - Your coach may have recommended an iPad for use in the field, but a laptop will work best for our classroom exercises. If you do not bring a laptop, you may not be able to participate in some key exercises.
- Logo wear - Please come prepared to represent your brand for profile and class photos we will take during live week. This means you will want to order at least a branded polo ASAP.
- Comfortable shoes - The Downtown Mall and surrounding areas are very walkable with lots of options for eating, drinking and shopping. You'll want to be prepared for uneven surfaces.