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Job Booking Troubleshooting The zip code is in my territory, what gives? The wording “We spoke to a potential customer in your area, however their Zi...

Accessing the Knowledge Base What is the Knowledge Base?  The Knowledge Base is a repository from Service Titan containing thousands of step by step ...

If you want to service a zip code outside of your primary territory, you need to submit a request to our Support Desk. They'll add it to your preferred ...

Creating Non Work Events This video walks through scheduling non-job events (like PTO, meeting, etc) from the Dispatch Board. The key here is to make...

Customer Support Platform Support Contact Service Titan Use the “?” icon in the top right of the Dashboard Service Titan Email support@...

How do I get alerts/ a confirmation email  -Navigate to Settings > Integrations > Alerts, you can create a "booked job" alert that will ...

Q: I am trying to assign a managed tech but the system keeps erroring out that I am trying to assign it to an unmanaged tech. When I select Sold/Convert and...

Creating a royalty report Getting to the royalty reports Go to Reports on the top bar of Service Titan In the Search Bar, type in “Royalty” to bri...